Sunday 2 August 2015

Further Customer Bureau Row Brought On By Credit Card Hotline

By Cornelius Nunev


The latest fight over the CFPB involves a charge card hotline. The hotline would take grievances and other data directly from customers. The agency would compile the in-formation and choose to act when appropriate. However, banks and card issuers want re-strictions placed on the information. This would help keep all payday advance information private.

Penalties for banks and card corporations to stay away from

Daily Finance explains the Consumer Financial Protection Bureau is consider-ing a credit card hotline for customers to complain about difficulties at, which is causing lots of debate. The hotline would be so consumers can report any abuse that occurs. Then the Bureau would give that data to states to use. Essentially, the complaint system would be crowdsourcing; the information would come straight from the individuals. Card issuers could easily get fines from government officials without even considering what the grievances are about. Most banks and card is-suers are hoping to keep the complaints private. That means the data would stay between the bank, the government agency and the person who complained instead of having a public database.

Keeping information hidden

The flow of data can hurt banks a lot, which is they're fighting for private data. Right now, the complaint line will start with the Consumer Financial Protection Bu-reau. This is expected to take place on July 21. In its current for-mat, anybody could access the complaint data and see anything said about every credit card issuer that it tracks. Though it may seem that banks and card issuers want to keep this data from the public to keep every person from seeing the dishonest practices they engage in, there is a fair point to consider; some people are apt to complain about fees regardless of whether those fees were fairly levied. It could be terrible for the public data to be streaming like that.

Future of customer bureau clouded

The CFPB will have authority to regulate, to some extent, vir-tually all manners of consumer finance like credit cards, mortgages, payday loans, debit cards and so on. One organization with all that power has started debate. Congress has fought about this continuously. Three different bills were recently intro-duced to limit the bureau, according to Reuters, two of which concern who's in charge. One of these would give a five member panel power rather than one director while another would keep the Consumer Financial Protection Bureau from having power until a director is assigned. Warren is the White House advi-sor getting the bureau ready that has been considered for director, but Republicans are against that. The bureau is sup-posed to start operations in July. This might not actually take place though.




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